Job Description

Job Summary The Salesforce Health Cloud Technical Lead (TL) play s a technical leadership role on a Healthcare & Life Sciences related Salesforce project . The TL is responsible for working with business analysts, developers, and stakeholders to implement, integrate and maintain Salesforce solution s . In addition to coding and development activities, the T echnical L ead is also responsible for Salesforce integration and implementation including architecture, design, system testing, and user acceptance testing. The TL lead s the effort to document technical requirements, architect, design , build and integrat e the Salesforce solution. As a leader project team, the TL wil l split their time between Salesforce development and coordination of the development team efforts. They will guide and mentor developers and always communicate closely with the rest of the project team and practice leadership , including keeping stakeholders informed of technical progress and risks. Responsibilities • Lead and own all technical aspects of Salesforce Health Cloud implementations and / or customizations including data migrations, data quality, systems integrations, 3rd party applications, AppExchange products, and custom development • Lead contact center implementation on Health Cloud using Service cloud capabilities, omnichannel e xperience and CTI integration • Designs solutions and manages teams developing, testing, and supporting custom Salesforce solutions using Advanced Flows, Apex Triggers, Lightning Web Components, Visual f orce , Web Services, Saleforce.com Metadata API etc. as appropriate using code authoring tools such as VSCode to satisfy the applications’ business requirements. • Build solutions on Health Cloud using Einstein Recommendations & Next Best Actions • Lead Design and Implementation of self - service portals using Salesforce Experience Cloud • Implement access & visibility related configurations to adhere to strict healthcare data privacy requirements • Provide technical leadership, setting best practices (e.g., integration and application development, deployment, testing, iterative refinement) • Provide thought leadership on maintaining Salesforce Governor Limits • D esign and execute bulk data migration processes • Identify ways to utilize out of the box Health Cloud capabilities to improve business processes and productivity, and make recommendations to support an organization scaling at a rapid pace • Define, communicate, and manage a change management (release) process to develop and implement new applications/code and updates to existing applications/code Skills and Qualifications Required • At least 8 + years in a consulting function • Education: Bachelor’s Degree (Computer Science) • Minimum 5 years of application design and development experience for H ealthcare & Life Sciences related engagements • Experience of a t least two end to end implementation s on Health Cloud , including d eep understanding of different Health Cloud Data Models and add - on features • Implementation e xperience of Service Cloud , Omnichannel engagement and CTI integrations • Minimum 3 years of experience developing and customizing Salesforce application using advanced level Flows, APIs , Apex, SOQL, Visual f orce and Lightning Web Components • Minimum 3 + years’ experience leading Enterprise Salesforce implementation with over 2 00 users with integration with EHR platforms • Strong understanding of SDLC methodologies (Agile, SCRUM, etc.) • Experience with Salesforce integration tools ( e.g., Informatica Cloud, MuleSoft , etc.) • Participation in each phase of Salesforce (e.g., requirements gathering, planning - analysis - design, architect - build - deploy, support) • Demonstrated abilities: defining integr a tions strategy, developing requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions • Experience with DevOps tools for continuous integration, automated testing and release management including, such as GIT , Copado, Salesforce DX, etc. • For consultants based outside of India, willingness to travel up to 80% • Must have Salesforce Accreditation on Health Cloud • Salesforce Platform Developer I certification • Salesforce Platform Developer II certification Preferred • Salesforce Sales and Service Cloud Certification s • Salesforce Experience Cloud certification • Working knowledge of CRM analytics • Salesforce App Builder Certification • Salesforce Application Architect / System Architect Certification • Certification or Experience with CPQ, Field Service or CRM analytics (added advantage )Pg. 2 of 2

Responsibilities

• Job Summary
• The Salesforce Health Cloud Technical Lead (TL) play s a technical leadership role on a Healthcare
• & Life Sciences related Salesforce project . The TL is responsible for working with business analysts,
• developers, and stakeholders to implement, integrate and maintain Salesforce solution s . In addition
• to coding and development activities, the T echnical L ead is also responsible for Salesforce
• integration and implementation including architecture, design, system testing, and user acceptance
• testing. The TL lead s the effort to document technical requirements, architect, design , build and
• integrat e the Salesforce solution. As a leader project team, the TL wil l split their time between
• Salesforce development and coordination of the development team efforts. They will guide and
• mentor developers and always communicate closely with the rest of the project team and practice
• leadership , including keeping stakeholders informed of technical progress and risks.
• Responsibilities
• • Lead and own all technical aspects of Salesforce Health Cloud implementations and / or
• customizations including data migrations, data quality, systems integrations, 3rd party
• applications, AppExchange products, and custom development
• • Lead contact center implementation on Health Cloud using Service cloud capabilities,
• omnichannel e xperience and CTI integration
• • Designs solutions and manages teams developing, testing, and supporting custom Salesforce
• solutions using Advanced Flows, Apex Triggers, Lightning Web Components, Visual f orce ,
• Web Services, Saleforce.com Metadata API etc. as appropriate using code authoring tools
• such as VSCode to satisfy the applications’ business requirements.
• • Build solutions on Health Cloud using Einstein Recommendations & Next Best Actions
• • Lead Design and Implementation of self - service portals using Salesforce Experience Cloud
• • Implement access & visibility related configurations to adhere to strict healthcare data privacy
• requirements
• • Provide technical leadership, setting best practices (e.g., integration and application
• development, deployment, testing, iterative refinement)
• • Provide thought leadership on maintaining Salesforce Governor Limits
• • D esign and execute bulk data migration processes
• • Identify ways to utilize out of the box Health Cloud capabilities to improve business processes
• and productivity, and make recommendations to support an organization scaling at a rapid
• pace
• • Define, communicate, and manage a change management (release) process to develop and
• implement new applications/code and updates to existing applications/code
• Skills and Qualifications
• Required
• • At least 8 + years in a consulting function
• • Education: Bachelor’s Degree (Computer Science)
• • Minimum 5 years of application design and development experience for H ealthcare & Life
• Sciences related engagements
• • Experience of a t least two end to end implementation s on Health Cloud , including d eep
• understanding of different Health Cloud Data Models and add - on features
• • Implementation e xperience of Service Cloud , Omnichannel engagement and CTI integrations
• • Minimum 3 years of experience developing and customizing Salesforce application using
• advanced level Flows, APIs , Apex, SOQL, Visual f orce and Lightning Web Components
• • Minimum 3 + years’ experience leading Enterprise Salesforce implementation with over 2 00
• users with integration with EHR platforms
• • Strong understanding of SDLC methodologies (Agile, SCRUM, etc.)
• • Experience with Salesforce integration tools ( e.g., Informatica Cloud, MuleSoft , etc.)
• • Participation in each phase of Salesforce (e.g., requirements gathering, planning - analysis -
• design, architect - build - deploy, support)
• • Demonstrated abilities: defining integr a tions strategy, developing requirements, designing and
• prototyping, testing, training, defining support procedures, and implementing practical business
• solutions
• • Experience with DevOps tools for continuous integration, automated testing and release
• management including, such as GIT , Copado, Salesforce DX, etc.
• • For consultants based outside of India, willingness to travel up to 80%
• • Must have Salesforce Accreditation on Health Cloud
• • Salesforce Platform Developer I certification
• • Salesforce Platform Developer II certification
• Preferred
• • Salesforce Sales and Service Cloud Certification s
• • Salesforce Experience Cloud certification
• • Working knowledge of CRM analytics
• • Salesforce App Builder Certification
• • Salesforce Application Architect / System Architect Certification
• • Certification or Experience with CPQ, Field Service or CRM analytics (added advantage )Pg. 2 of 2

Requirements

• Age:  27
• Pronoun:  Female
• Education:  B tech
• Experience:  3
• Skills:  Software engineer